Copy of FAQ
HOW QUICKLY WILL MY ORDER SHIP?
We make each deluxe print and canvas gallery wrap when it is ordered. Each t-shirt and hoodie are produced when ordered. We typically complete and ship within 7-14 business days.
HOW CAN I TRACK MY ORDER?
We will email you tracking details as soon as your order is headed your way!
DO YOU SHIP INTERNATIONALLY?
No. Currently, we only ship in the United States.
CAN I CHANGE MY ORDER?
We create each piece on demand specifically for you based on your order details. Production begins immediately upon receipt of an order. While we can change certain things about orders such as shipping address, we cannot alter size, selections or type without costs associated with the change. Please be sure of your selections prior to placing an order.
CAN I ORDER LARGER SIZED PRINTS THAN WHAT'S LISTED ON YOUR SITE?
Yes! Just email us at: firstname.lastname@example.org and let us know what piece you are interested in and what size and we'll get in touch with you. Please know that larger sized art usually requires building a crate and that will affect your shipping cost.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Our art and merchandise is not stored in a large warehouse. Rather, we create each piece on demand, and specifically for you! Since we don't store inventory, returns cannot be accepted. Please be certain of your size and choices before you place an order, as all sales are FINAL. We appreciate your understanding.
We do our utmost to ensure that your prints and merchandise are packaged carefully and arrive safely at their destination. If your order arrives damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
WHAT IS A GICLEE?
A giclee is a high-quality print of Jon's original or digital painting. They are beautiful pieces of art on stretched, 1.5" thick gallery-wrapped canvases. Each giclee includes hanging hardware and is ready to hang when you receive it.
WHAT IS DIRECT TO GARMENT?
Direct-to-garment, or DTG, is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing. It is on demand printing system that we will be using to start DSTROYR back up.
CAN YOU SIGN MY PRINT?
Unless a paper or canvas print specifically states, in its description, to be hand signed and/or personalized by Jon Chase, then it will not be. Our print service provider creates each piece on demand specifically for you based upon your order details and then ships directly without Jon seeing it.
DO YOU OFFER IN-HOUSE FINANCING?
Yes! We know collecting original art is a commitment both personally and financially and we would never want finances to keep you from be able to collect a one-of-a-kind piece of art that you can cherish forever therefore, we do offer in house financing on originals and some limited editions. Typically, we accept 30% down and the remainder paid in 6-10 monthly installments. Just email us at: firstname.lastname@example.org and let us know what piece you are interested in and we'll get in touch with you.